BUSINESS TERMS & CONDITIONS

These Business Terms & Conditions apply to business customers purchasing products or services from Wellworking. They explain how we work with our business customers and should be read alongside our Privacy Policy where personal information is processed.

Last updated: 10th July 2026

1. About Wellworking

These Business Terms & Conditions ("Terms") are provided by Wellworking Limited ("Wellworking", "we", "us" or "our").

Wellworking Limited is a company registered in England and Wales under company number 03882328.

Registered Office:

C/O TC Group
The Courtyard
Shoreham Road
Upper Beeding
Steyning
West Sussex
BN44 3TN

Main Trading Address:

Wellworking Limited
Unit 7
Western Avenue Business Park
Mansfield Road
London
W3 0BZ

VAT registration number:

GB 744 4914 19

Contacting us:

• By telephone: 020 3110 0610
• By email: info@wellworking.co.uk
• By post at our London trading address above.

2. Scope of these Terms

These Terms apply to all Quotations, Orders, Contracts and the sale and supply of Products and Services by Wellworking to Business Customers unless we agree otherwise in writing.

These Terms apply whether an order is placed:

• through one of our websites;
• in response to a quotation;
• by purchase order;
• by email;
• by telephone; or
• by any other method accepted by Wellworking.

These Terms form part of every Contract between Wellworking and the Customer unless otherwise agreed in writing.

Where a separate written agreement has been entered into between Wellworking and the Customer, that agreement will take precedence over these Terms to the extent of any inconsistency.

If you place an order through one of our websites, these Terms should be read alongside our Website Terms. If there is any difference between them, these Terms will apply to your purchase.

3. Definitions

In these Terms:

Business Customer means any individual, company, partnership, public body, charity or other organisation purchasing products or services from Wellworking for business, professional or organisational purposes.

Contract means the agreement between Wellworking and the Customer for the supply of Products or Services.

Customer means the Business Customer placing an order with Wellworking.

Order means any request by the Customer to purchase Products or Services from Wellworking.

Products means the goods supplied by Wellworking.

Quotation means any written quotation issued by Wellworking.

Services means any services supplied by Wellworking, including but not limited to consultancy, assessments, design, planning, project management, installation, relocation, storage, recycling and any other professional or support services provided by Wellworking.

Statement of Work (SOW) means any document agreed between Wellworking and the Customer describing the Products, Services, project scope, deliverables or programme for a particular Contract.

Terms means these Business Terms & Conditions.

4. Quotations, Orders and Contract Formation

4.1 Quotations

Unless stated otherwise, our Quotations are valid for 30 days from the date of issue.

A Quotation does not constitute an offer capable of acceptance and may be withdrawn or amended at any time before we accept your Order.

4.2 Placing an Order

Orders may be placed in response to a Quotation, through one of our websites, by purchase order, by email, by telephone or by any other method accepted by Wellworking.

By placing an Order, the Customer confirms that:

• the information provided is complete and accurate;
• the person placing the Order has authority to bind the Customer; and
• the Customer agrees that these Terms form part of the Contract.

4.3 Acceptance of Orders

An Order constitutes an offer by the Customer to purchase Products or Services from Wellworking.

A Contract is formed only when Wellworking accepts the Order in writing, whether by issuing an order acknowledgement, confirming acceptance by email or otherwise confirming that the Order has been accepted.

We reserve the right to refuse any Order at our discretion. This may include where:

• Products or Services are unavailable;
• pricing or specification errors have occurred;
• the Customer has exceeded an agreed credit limit;
• payment or credit approval cannot be obtained;
• delivery cannot reasonably be completed; or
• exceptional circumstances outside our reasonable control prevent us from accepting the Order.

If we cannot accept an Order after payment has been received, we will refund any sums paid.

4.4 Customer information

The Customer must promptly notify Wellworking if any information relevant to the Order changes, including billing details, delivery details or contact information.

5. Prices and Payment

5.1 Prices

All prices are quoted in pounds sterling (£) unless otherwise stated.

Unless expressly stated otherwise, prices are exclusive of VAT, which will be added at the prevailing rate where applicable.

Delivery, installation or other additional charges are not included unless expressly stated in the Quotation, Order acknowledgement or Contract.

We reserve the right to correct any genuine pricing errors before accepting an Order. If this happens, we will notify the Customer and give them the opportunity to proceed at the correct price or cancel the Order.

Unless otherwise stated, prices are subject to change before an Order is accepted.

5.2 Payment terms

Payment terms will be those agreed between Wellworking and the Customer.

Unless otherwise agreed in writing:

• Customers with an approved credit account must pay invoices within 30 days of the invoice date.
• Customers without an approved credit account must pay in full before Products are dispatched or Services commence.

5.3 Deposits

We may require full or partial payment before accepting or fulfilling an Order.

Any required deposit or advance payment will be confirmed before the Contract is formed.

5.4 Late payment

If any payment is not received by the due date, Wellworking may:

• charge interest in accordance with the Late Payment of Commercial Debts (Interest) Act 1998;
• suspend further deliveries, Services or work under any Contract until payment has been received in full;
• withdraw any agreed credit facilities; and
• recover any reasonable costs incurred in collecting overdue sums where permitted by law.

5.5 Credit Limits

Wellworking may set and review credit limits for Customers with approved credit accounts.

We reserve the right to suspend deliveries or require payment in advance where a Customer exceeds its agreed credit limit or where we reasonably believe there has been a material deterioration in its financial position.

5.6 Disputed Invoices

If the Customer believes an invoice is incorrect, they should notify Wellworking as soon as reasonably practicable, providing details of the disputed amount and the reasons for the dispute.

The Customer must pay any undisputed portion of the invoice in accordance with the agreed payment terms.

6. Products and Services

6.1 Product and service information

We take reasonable care to ensure that all information relating to our Products and Services is accurate at the time it is provided.

Product descriptions, specifications, images, drawings, dimensions, finishes, technical information and service descriptions are based on information available from manufacturers or prepared by Wellworking at the time of publication or quotation.

We reserve the right to make reasonable changes to Products or Services where necessary to reflect manufacturer updates, improvements, changes in specification or applicable legal or regulatory requirements, provided such changes do not materially affect the overall functionality or purpose of the Products or Services.

6.2 Quotations and specifications

Quotations are based on the information provided by the Customer at the time they are prepared.

Where a Quotation includes specifications, layouts, drawings, schedules or recommendations, these are prepared using the information available to Wellworking at that time.

If the Customer subsequently changes the project requirements, quantities, specifications or scope of work, Wellworking reserves the right to revise the Quotation, delivery programme and price accordingly.

6.3 Customer responsibilities

The Customer is responsible for ensuring that all information provided to Wellworking is complete and accurate.

This includes, where applicable:

• room dimensions;
• site surveys;
• floor plans;
• delivery and access information;
• quantities;
• product selections;
• finishes and colour choices;
• installation requirements; and
• any other information on which Wellworking reasonably relies.

Wellworking shall not be responsible for delays, additional costs or other consequences arising from inaccurate, incomplete or late information supplied by the Customer.

6.4 Product suitability

Wellworking is happy to provide guidance and recommendations to assist the Customer in selecting suitable Products and Services.

Unless expressly agreed otherwise in writing, the Customer remains responsible for ensuring that the Products and Services are suitable for its intended use, premises and operational requirements.

Any recommendations provided by Wellworking are based on the information supplied by the Customer and should not be regarded as architectural, engineering, legal, medical or other professional advice.

6.5 Site access and preparation

Where Wellworking is providing on-site Services, the Customer shall ensure that the premises are suitably prepared for the agreed work and that Wellworking is provided with any information reasonably required to plan and carry out the Services safely and efficiently.

Wellworking shall not be responsible for delays or additional costs arising from inaccurate or incomplete site information provided by the Customer.

6.6 Manufacturer information and availability

Wellworking works with a wide range of manufacturers and suppliers. From time to time, manufacturers may discontinue products, change specifications, finishes, fabrics or other product details, or withdraw products from sale.

Where such changes affect an Order, Wellworking will notify the Customer as soon as reasonably practicable and discuss the available options, which may include revised specifications, alternative products, alternative finishes or, where appropriate, cancellation of the affected part of the Order.

7. Delivery and Installation

7.1 Delivery dates

We will use reasonable endeavours to deliver the Products and perform the Services on the agreed dates.

Any delivery or installation dates provided by Wellworking are estimates unless expressly agreed otherwise in writing.

Delivery and installation dates may be affected by circumstances outside our reasonable control, including manufacturing and supply chain delays, transport disruption, customs delays, adverse weather, labour shortages or site-related factors.

Time shall not be of the essence unless expressly agreed in writing.

7.2 Delivery location

Delivery will be made to the location agreed between Wellworking and the Customer.

Unless otherwise agreed, our standard delivery service is available throughout mainland Great Britain.

Deliveries to offshore islands and other international destinations may be available by prior agreement, either directly or through approved logistics or installation partners, and may be subject to additional charges, duties, taxes, extended lead times or other local requirements.

Wellworking reserves the right to decline delivery requests where it is not reasonably practicable to fulfil them.

7.3 Installation and additional services

Where installation, assembly, project management or other Services form part of the Contract, Wellworking will carry out those Services using reasonable skill and care.

The scope of those Services will be as set out in the Quotation, Order acknowledgement or other agreed Contract documents.

7.4 Customer responsibilities before delivery

Before the agreed delivery or installation date, the Customer shall ensure that:

• delivery routes and installation areas are safe and accessible;
• any necessary permissions, permits or building approvals have been obtained;
• lifts, loading bays and access routes are available where required;
• adequate parking and unloading facilities are available where reasonably required;
• the premises are ready for delivery or installation; and
• Wellworking has been notified of any access restrictions or site-specific health and safety requirements.

7.5 Partial deliveries

Wellworking may deliver Products or perform Services in instalments where this is reasonable, including where Products become available at different times.

Each delivery or instalment shall be treated as part of the same Contract unless otherwise agreed.

A delay affecting one instalment does not entitle the Customer to cancel the remainder of the Contract unless otherwise agreed in writing.

7.6 Storage

Where the Customer requests that Products are stored by Wellworking before delivery or installation, Wellworking may agree to do so at its discretion.

Unless otherwise agreed in writing, any agreed storage period will be temporary and subject to available capacity.

Wellworking reserves the right to charge reasonable storage fees where Products are held beyond the agreed storage period or where extended storage results in additional costs being incurred.

If delivery is delayed at the Customer's request, Wellworking may issue an invoice for the Products in accordance with the agreed payment terms, notwithstanding that delivery has not yet taken place.

Products stored at the Customer's request shall be stored at the Customer's risk once risk has passed under Section 11.

7.7 Failed deliveries and delays caused by the Customer

If delivery or installation cannot be completed because of the Customer's actions or omissions, including where access is unavailable, the site is not ready or the Customer requests a postponement after arrangements have been made, Wellworking may:

• rearrange the delivery or installation;
• place the Products into storage where appropriate; and
• recover any reasonable additional costs actually incurred, including transport, storage, labour or redelivery costs.

8. Inspection, Acceptance and Returns

8.1 Inspection of Products

The Customer should inspect the Products as soon as reasonably practicable following delivery or installation.

Any visible damage, shortages or incorrect Products should, where reasonably possible, be recorded on the delivery or installation documentation and notified to Wellworking without undue delay.

Any concealed damage or shortages should be reported as soon as reasonably practicable after they are discovered.

Prompt notification helps us investigate and resolve any issues efficiently.

8.2 Business returns

As these Terms apply to business purchases, the Customer does not have an automatic right to return Products simply because they are no longer required or were ordered in error.

Returns of non-faulty Products will only be accepted where Wellworking has agreed this in writing.

Where a return is accepted, it may be subject to reasonable costs actually incurred by Wellworking.

8.3 Customer acceptance

The Customer will be deemed to have accepted the Products where:

• the Products have been installed or put into use;
• the Customer confirms acceptance; or
• the Customer has had a reasonable opportunity to inspect the Products and has not notified Wellworking of any material defect, shortage or other issue affecting the Products.

9. Changes and Cancellations

9.1 Changes requested by the Customer

Any request to amend an Order after it has been accepted must be made in writing.

Wellworking will consider any requested changes but cannot guarantee they can be accommodated.

Where a requested change results in additional costs, revised lead times or changes to the scope of the Contract, Wellworking will notify the Customer before proceeding.

9.2 Cancellation before delivery

Once an Order has been accepted, it may only be cancelled with Wellworking's written agreement.

Where cancellation is agreed, the Customer may be responsible for any costs reasonably incurred by Wellworking up to the date of cancellation.

9.3 Made-to-order Products

Orders for Products manufactured to order, customised or otherwise obtained specifically for the Customer may not be capable of cancellation once manufacture or procurement has commenced.

Where cancellation is accepted, the Customer shall remain responsible for any costs or liabilities reasonably incurred by Wellworking.

10. Warranties and After-sales Support

10.1 Product warranties

All Products supplied by Wellworking are covered by a warranty or guarantee.

Warranty periods and terms vary depending on the Product and manufacturer. Warranty details may be provided on the relevant product page, Quotation, manufacturer documentation or otherwise made available by Wellworking.

Where a manufacturer's warranty applies, Wellworking will work with the Customer and the manufacturer, where appropriate, to help resolve any issues covered by that warranty.

10.2 Warranty claims

If the Customer believes a Product is faulty or has developed a defect during the applicable warranty period, they should notify Wellworking as soon as reasonably practicable.

The Customer should provide reasonable details of the issue, together with photographs or other supporting information where requested, to assist Wellworking in investigating the claim.

10.3 Wellworking's response

Where a warranty claim is accepted, Wellworking will determine the most appropriate remedy.

Depending on the circumstances, this may include:

• providing replacement parts;
• arranging an inspection;
• repairing the Product;
• replacing the Product; or
• providing another appropriate remedy.

The remedy offered will depend on the nature of the issue, the applicable warranty and the circumstances of the claim.

Where identical replacement Products or parts are no longer available, Wellworking may provide a replacement of equivalent quality, specification and functionality, or another appropriate remedy.

10.4 Customer responsibilities

Warranty cover does not extend to damage or defects resulting from:

• misuse or neglect;
• accidental damage;
• improper installation by anyone other than Wellworking or its authorised contractors;
• unauthorised modification or repair; or
• normal wear and tear consistent with the age and intended use of the Product.

10.5 Products outside Great Britain

Where a repair, replacement or other warranty service is required for Products that have been moved outside Great Britain after delivery, Wellworking will work with the Customer to provide appropriate support where reasonably practicable.

The Customer may be responsible for any additional transport, shipping or other costs associated with providing warranty support outside Great Britain.

11. Risk and Title

11.1 Risk

Risk in the Products passes to the Customer on completion of delivery or, where installation forms part of the Contract, on completion of the installation.

Where delivery is delayed solely at the Customer's request after the Products are ready for delivery, risk will pass to the Customer from the date on which delivery would otherwise have taken place.

11.2 Ownership (Retention of title)

Ownership of the Products remains with Wellworking until we have received payment in full for:

• the Products supplied under the relevant Contract; and
• any other sums due from the Customer to Wellworking.

Until ownership passes, the Customer shall:

• store the Products separately, where reasonably practicable, so they remain identifiable as the property of Wellworking;
• keep the Products in good condition;
• not remove or obscure any identifying marks where applicable; and
• not create or permit any charge, security interest or other encumbrance over the Products.

11.3 Recovery of Products

If the Customer fails to make payment when due or otherwise breaches these Terms, Wellworking may, where permitted by law, require the return of any Products for which ownership has not passed.

The Customer shall provide reasonable access to enable Wellworking to recover those Products.

12. Liability

12.1 Nothing excluded by law

Nothing in these Terms excludes or limits either party's liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation; or
• any other liability which cannot lawfully be excluded or limited.

12.2 Excluded losses

Subject to Section 12.1, Wellworking shall not be liable for any indirect or consequential loss, including loss of profit, loss of revenue, loss of business, loss of anticipated savings, loss of opportunity, loss of data or loss of goodwill.

12.3 Liability cap

Subject to Section 12.1, Wellworking's total liability arising out of or in connection with any Contract shall not exceed the total price paid or payable by the Customer under that Contract.

12.4 Customer responsibility

Wellworking shall not be liable for delays, additional costs or other losses arising from inaccurate or incomplete information supplied by the Customer, or from the Customer's failure to comply with its responsibilities under these Terms.

13. Intellectual Property

13.1 Wellworking intellectual property

All intellectual property rights in any Quotations, drawings, layouts, designs, plans, reports, proposals, specifications, presentations and other materials created by Wellworking remain the property of Wellworking or its licensors unless otherwise agreed in writing.

The Customer shall not copy, reproduce, modify or distribute such materials except as reasonably necessary for the purposes of the Contract.

13.2 Customer-supplied materials

Where the Customer supplies drawings, specifications, artwork, branding, logos, documents, data or other materials for use in connection with the Contract, the Customer warrants that it has the necessary rights and permissions to do so.

13.3 Intellectual property indemnity

The Customer shall indemnify Wellworking against any claims, losses, liabilities, damages, costs and expenses (including reasonable legal costs) arising from any allegation that materials, documents, drawings, specifications, artwork, branding, logos or other information supplied by the Customer infringe the intellectual property rights of a third party.

14. Confidentiality

Each party agrees to keep confidential any non-public commercial, technical or business information received from the other party in connection with the Contract, unless disclosure is:

• required by law;
• required by a court or regulatory authority; or
• necessary for the proper performance of the Contract.

This obligation does not apply to information that:

• is already publicly available through no fault of the receiving party;
• was lawfully known before it was disclosed; or
• is lawfully obtained from another source without restriction.

Both parties shall take reasonable steps to protect confidential information from unauthorised use or disclosure.

15. Data Protection

Each party shall comply with applicable UK data protection legislation, including the UK GDPR and the Data Protection Act 2018, in relation to any personal data processed in connection with the Contract.

Where Wellworking processes personal data on its own behalf, this will be carried out in accordance with our Privacy Policy.

Where the parties separately agree that Wellworking will process personal data on behalf of the Customer, the parties will enter into any additional documentation reasonably required to comply with applicable data protection legislation.

16. Suspension and Termination

16.1 Suspension

Wellworking may suspend the performance of any Contract, in whole or in part, where:

• the Customer fails to make payment when due;
• the Customer materially breaches these Terms;
• Wellworking reasonably believes the Customer will be unable to meet its payment obligations; or
• continuing to perform the Contract would be unlawful or unsafe.

16.2 Termination

Either party may terminate the Contract immediately by written notice if the other party:

• commits a material breach of the Contract which cannot be remedied;
• commits a material breach capable of remedy and fails to remedy it within a reasonable period after being requested to do so; or
• becomes insolvent, enters administration, liquidation or any similar insolvency process.

16.3 Outstanding obligations

Termination of the Contract does not affect:

• any rights or liabilities that have already accrued;
• the Customer's obligation to pay for Products or Services already supplied; or
• any provision of these Terms that is intended to continue after termination.

17. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under the Contract where that failure or delay results from circumstances beyond its reasonable control.

Such circumstances may include, but are not limited to:

• natural disasters or severe weather;
• fire, flood or other emergencies;
• war, terrorism or civil unrest;
• industrial disputes;
• shortages of labour, materials or utilities;
• supply chain disruption;
• transport disruption;
• government action or changes in law; or
• failure of telecommunications or other infrastructure.

The affected party shall notify the other party as soon as reasonably practicable and use reasonable endeavours to minimise the impact of the event.

18. General

18.1 Entire agreement

These Terms, together with any Quotation, Order acknowledgement and any other documents expressly incorporated into the Contract, constitute the entire agreement between the parties relating to the Contract.

They supersede any previous discussions, negotiations, representations or agreements relating to the same subject matter.

18.2 Changes to the Contract

Any variation to the Contract must be agreed in writing by both parties.

18.3 Assignment

Neither party may assign or transfer its rights or obligations under the Contract without the prior written consent of the other party.

Wellworking may assign or transfer the Contract to another company within its corporate group or in connection with the sale, merger or reorganisation of its business, provided that this does not materially affect the Customer's rights under the Contract.

18.4 Severability

If any provision of these Terms is found by a court or other competent authority to be invalid, illegal or unenforceable, the remaining provisions shall continue in full force and effect.

18.5 Waiver

A failure or delay by either party to exercise any right or remedy under the Contract shall not constitute a waiver of that or any other right or remedy.

18.6 Third-party rights

Unless expressly stated otherwise, no person other than the parties to the Contract shall have any right to enforce any provision of these Terms under the Contracts (Rights of Third Parties) Act 1999.

18.7 Order of precedence

If there is any inconsistency between the documents forming the Contract, they shall take precedence in the following order:

1. any separately agreed written contract signed by both parties;
2. the Statement of Work (where applicable);
3. the Quotation or proposal issued by Wellworking;
4. the Order acknowledgement issued by Wellworking;
5. these Business Terms & Conditions; and
6. any purchase order issued by the Customer, except to the extent expressly accepted by Wellworking in writing.

18.8 Notices

Any notice required under these Terms shall be in writing and may be delivered by hand, sent by first-class post or sent by email to the contact details last notified by the receiving party.

A notice shall be deemed received:

• if delivered by hand, on delivery;
• if sent by first-class post, two Business Days after posting; and
• if sent by email, on the Business Day it is sent, provided no delivery failure notification is received.

19. Governing Law and Jurisdiction

These Terms and any Contract between Wellworking and the Customer shall be governed by the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms or any Contract between the parties, unless otherwise agreed in writing.

20. Related Policies

• Privacy Policy - Explains how we collect, use and protect personal information.
• Sustainability Policy - Sets out our wider commitment to responsible business, including our approach to people, communities and the environment.
• Modern Slavery Statement - Explains our commitment to ethical business practices and protecting people's rights throughout our business and supply chain.