PRIVACY POLICY

Your privacy is important to us. This Privacy Policy explains what personal information we collect, how we use it, who we share it with and the choices available to you.

Last updated: 10th July 2026

1. About this Privacy Policy

Your privacy is important to us. This Privacy Policy explains what personal information we collect, how we use it, who we share it with and the choices and rights you have.

It applies whenever you:

  • visit one of our websites;
  • purchase products or services from us;
  • rent equipment from us;
  • create an account;
  • contact us by email, telephone, live chat or online forms;
  • subscribe to our marketing communications; or
  • otherwise interact with Wellworking.

This Privacy Policy should be read alongside our Website Terms and Cookie Policy. Where additional privacy information applies to a particular product, service or feature, we will make this clear at the relevant time.

We are committed to protecting your privacy and handling your personal information responsibly, transparently and in accordance with applicable data protection law.

2. About Wellworking

Wellworking is normally the controller of the personal information covered by this Privacy Policy, except where we explain otherwise in relation to specific workplace services.

Throughout this Privacy Policy, "Wellworking", "we", "us" and "our" mean: Wellworking Limited

Wellworking Limited is a company registered in England and Wales under company number 03882328.

Registered Office:

C/O TC Group
The Courtyard
Shoreham Road
Upper Beeding
Steyning
West Sussex
BN44 3TN

Main Trading Address:

Wellworking Limited
Unit 7
Western Avenue Business Park
Mansfield Road
London
W3 0BZ

VAT registration number:

GB 744 4914 19

ICO Registration Number:

ZB726244

Contacting us

If you have any questions about this Privacy Policy or how we use your personal information, you can contact us:

If you are unhappy with how we have handled your personal information, we would appreciate the opportunity to resolve your concerns first. However, you also have the right to complain to the Information Commissioner's Office (ICO) at www.ico.org.uk.

3. The information we collect

The information we collect depends on how you interact with us.

3.1 Information you give us

This may include:

  • your name;
  • company name;
  • billing and delivery addresses;
  • email address;
  • telephone and mobile number;
  • payment information;
  • account details;
  • enquiries and correspondence;
  • product reviews and feedback;
  • your marketing preferences; and
  • any other information you choose to provide.

3.2 Information we collect automatically

When you use our websites, we may automatically collect information such as:

  • your IP address;
  • browser type;
  • device information;
  • pages visited;
  • products viewed;
  • referring websites;
  • approximate location;
  • cookie preferences; and
  • information about how you use our websites.

Some of this information is collected using cookies and similar technologies. Please see our Cookie Policy for more information.

3.3 Information we receive from others

We may receive information from trusted third parties, including:

  • payment providers;
  • delivery partners;
  • marketing providers;
  • analytics providers;
  • publicly available sources such as Companies House; and
  • manufacturers or suppliers where necessary to fulfil your order or provide after-sales support.

3.4 Information we do not normally collect

We do not normally ask customers to provide special category personal information, such as information about their health, ethnicity, religious beliefs, political opinions or other sensitive personal information.

However, some of the services we provide, such as Display Screen Equipment (DSE) assessments or ergonomic consultations, may require us to collect limited health-related information where this is necessary to provide the service requested.

Where we collect this type of information, we will only do so where permitted by data protection law and will use it only for the purposes for which it was collected.

We do not routinely collect information relating to criminal convictions or offences.

If special category personal information is provided to us unexpectedly, we will only process it where permitted by law.

4. How we use your information

We only use your personal information where we have a lawful reason to do so under data protection law.

The main reasons we use your information are to:

We use your information to...   Our lawful basis
Process and fulfil your orders or rental agreements   Performing a contract with you
Deliver products, install furniture and collect rented equipment   Performing a contract with you
Process payments and refunds   Performing a contract with you
Provide customer service and respond to enquiries   Performing a contract and our legitimate interests
Manage your online account   Performing a contract
Send service updates about your orders, deliveries or account   Performing a contract or complying with a legal obligation
Improve our websites, products and services   Legitimate interests or your consent where required
Analyse website performance and customer journeys   Your consent where required and our legitimate interests
Detect and prevent fraud or misuse of our websites   Legitimate interests and legal obligations
Comply with legal, accounting and regulatory requirements   Legal obligation
Send marketing communications by email, SMS or other electronic methods   Your consent where required or our legitimate interests where permitted by law

We may also use your information where necessary to establish, exercise or defend legal claims, or where otherwise required or permitted by law.

If we need to use your information for a purpose that is significantly different from those described above, we will let you know where required by law.

5. Marketing

If you have asked to receive marketing from us, subscribed to our Loyalty List, created an account or purchased products or services from us, we may send you information about products, services, offers and news that we think may be relevant to you, where permitted by law.

We will only send marketing communications using the methods you have agreed to receive.

Depending on the preferences you have chosen, these communications may be sent by:

  • email;
  • SMS or other mobile messaging; and
  • other electronic communications where permitted by law.

We respect your marketing preferences and only send marketing communications where we are allowed to do so by law. For example, if you are a consumer, we will normally only send you marketing where you have chosen to receive it. Different rules may apply to business customers and business contacts, but you can ask us to stop sending marketing at any time.

You can change your marketing preferences or unsubscribe at any time by:

  • clicking the unsubscribe link in our marketing emails;
  • following the opt-out instructions included in our SMS messages; or
  • contacting us at info@wellworking.co.uk.

Choosing not to receive marketing communications will not affect important service messages relating to your orders, rentals, warranties or account.

We may also collect information about how you interact with our marketing communications, such as whether an email has been opened, whether links have been clicked or whether an SMS has been delivered. We use this information to understand how our communications are performing and improve future marketing.

6. Who we share your information with

We only share your personal information where it is necessary to provide our products or services, operate our business, meet our legal obligations or where you have asked us to do so.

Depending on how you interact with Wellworking, we may share your information with the following types of organisations:

Ecommerce and business systems

We use trusted service providers to help us operate our websites and manage our business, including our ecommerce platforms and business management systems.

Payment providers

Where you make a purchase, we share the information needed to process your payment with our payment providers, including Stripe, PayPal, Klarna, Apple Pay and Google Pay.

Delivery and installation

We share relevant information with our delivery teams and approved delivery or installation partners so that we can deliver, install, collect or support the products or services you have ordered.

Marketing and customer communications

If you have subscribed to receive marketing from us, we use trusted providers to help us send emails and manage our marketing communications.

Website analytics and advertising

Where you have given your consent, we use trusted analytics and advertising partners to help us understand how our websites are used, measure the effectiveness of our advertising and improve our products and services.

Workplace services

Where we provide workplace services, we may share relevant information with the organisation that commissioned the service where this is necessary to deliver the service and in accordance with the agreed arrangements.

Professional advisers and regulators

We may also share information where necessary with professional advisers, insurers, auditors, banks, regulators, law enforcement agencies or other organisations where required by law or to protect our legal rights.

Where organisations process personal information on our behalf, we require them to protect it appropriately and only process it in accordance with our instructions and applicable data protection law.

Our current service providers include organisations that support our ecommerce platforms, payment processing, marketing, analytics, workplace services and business systems. Examples include providers such as BigCommerce, Shopify, Brightpearl, Stripe, PayPal, Klarna, Klaviyo, LiveChat, Google, Microsoft, Meta, Pinterest, Stape, Wellnomics and ErgoPro/Ciscom. Our service providers may change from time to time as our business develops.

7. Workplace services and DSE assessments

Some of the workplace services we provide, such as Display Screen Equipment (DSE) assessments, ergonomic assessments and workplace consultancy, may require us to collect additional personal information that is relevant to providing those services.

This may include information about:

  • your workstation and working environment;
  • the equipment you use;
  • your working practices; and
  • where appropriate, limited health-related information that you choose to provide.

We will only collect and use this information where it is necessary to provide the requested service and where permitted by applicable data protection law.

Where a workplace service is arranged by your employer or another organisation, we may share relevant information with them where this is necessary to deliver the service and in accordance with the agreed arrangements. The information shared, and Wellworking's role in processing that information, will depend on the service being provided and the contractual arrangements agreed with the organisation commissioning it.

Depending on those arrangements, Wellworking may process personal information either on behalf of the organisation commissioning the service or as an independent controller responsible for deciding how that information is used.

We only collect the information needed to provide the service and do not use health-related information for marketing purposes.

Some workplace services may be delivered using trusted specialist providers. Where this is the case, those providers may also process your personal information in accordance with their own privacy policies.

8. International transfers

Some of the organisations we work with may process personal information outside the United Kingdom.

Where this happens, we take appropriate steps to ensure that your personal information continues to be protected in accordance with UK data protection law.

These safeguards may include:

  • transferring information to countries recognised as providing an adequate level of protection;
  • using the UK International Data Transfer Agreement (IDTA) or other approved contractual safeguards;
  • relying on the UK Extension to the EU-US Data Privacy Framework where applicable; or
  • using any other transfer mechanism recognised under UK data protection law.

If you would like more information about how we protect personal information when it is transferred internationally, please contact us.

9. Keeping your information secure

We take the security of your personal information seriously.

We have appropriate technical and organisational measures in place to help protect your personal information against accidental loss, unauthorised access, misuse, alteration or disclosure.

Access to personal information is limited to employees, contractors and trusted service providers who need it to carry out their work. They are only permitted to use your information in accordance with our instructions and are subject to appropriate confidentiality obligations.

If we become aware of a personal data breach that we are legally required to report, we will notify the relevant authorities and affected individuals where required by law.

10. How long we keep your information

We only keep your personal information for as long as we need it to:

  • provide our products and services;
  • manage our relationship with you;
  • comply with legal, tax and accounting requirements;
  • support manufacturer and Wellworking warranties;
  • deal with repairs, complaints or disputes; and
  • protect our legal rights.

The length of time we keep information depends on the type of information and the reason we collected it.

For example:

Type of information   How we decide how long to keep it
Customer accounts   While your account remains active and for a reasonable period afterwards.
Order, payment and transaction records   For as long as reasonably necessary, taking into account legal requirements, product warranty periods, after-sales support, our contractual commitments and the need to deal with any legal claims.
Marketing preferences   Until you unsubscribe or ask us to stop.
Enquiries   As long as reasonably necessary to deal with your enquiry.
DSE assessments and workplace services   In accordance with the agreement for the service and our legal obligations.


We regularly review the personal information we hold and securely delete or anonymise it when it is no longer needed.

11. Your rights

Under data protection law, you may have the right to:

  • access the personal information we hold about you;
  • ask us to correct inaccurate or incomplete information;
  • ask us to delete your personal information;
  • ask us to restrict how we use your information;
  • object to certain types of processing;
  • ask us to transfer your information to another organisation where applicable; and
  • withdraw your consent where we rely on it.

If you would like to exercise any of these rights, please contact us using the details in Section 2.

We will normally respond within one month, although this may take longer where permitted by law.

To help protect your personal information, we may ask you to verify your identity before responding to your request.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, our services or the law.

When we make significant changes, we will update the "Last updated" date at the top of this page and, where appropriate, take reasonable steps to bring the changes to your attention.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

13. Contacting us

If you have any questions about this Privacy Policy or how we use your personal information, please contact us:

  • Email: info@wellworking.co.uk
  • Telephone: 020 3110 0610
  • Post: Unit 7, Western Avenue Business Park, Mansfield Road, London, W3 0BZ

If you are not satisfied with our response, you have the right to make a complaint to the Information Commissioner's Office (ICO).

Further information is available at www.ico.org.uk.

14. Related Policies

  • Cookie Policy - Explains how we use cookies and similar technologies on our website.
  • Website Terms - Explains the terms that apply when using our website and purchasing products or services.
  • Accessibility Statement - Explains how we are working to make our website accessible and support users with different needs.
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