DELIVERY, RETURNS & WARRANTIES
Whether you're ordering a single office chair or furnishing an entire workplace, we're committed to making the process as straightforward as possible.
This page explains how we deliver your order, our returns process and the warranty support available after your purchase, so you know what to expect every step of the way.
DELIVERY
We want your order to arrive safely, on time and ready to use.
Delivery methods and lead times vary depending on the products you've ordered, but we'll keep you informed throughout the process and let you know when your order is on its way.
Where We Deliver
We deliver throughout mainland Great Britain.
In exceptional circumstances, we may be able to deliver to some UK islands using a specialist courier service. Additional delivery charges and longer lead times are likely to apply, so please contact us before placing your order to discuss your requirements.
At present, we are unable to deliver to Northern Ireland or international destinations. If you would like to arrange delivery using your own freight forwarder, please get in touch and we'll be happy to discuss the available options.
Delivery Costs
We offer free standard delivery throughout mainland Great Britain on all orders.
If you purchase a larger item of furniture, such as a desk or table, professional assembly may be available for an additional charge. Where this option is offered, it will be shown on the product page before you place your order.
If you have any questions about delivery or installation costs, our team will be happy to help before you order.
Delivery Times
Delivery times vary depending on the products you've ordered. Estimated lead times are shown on each product page and confirmed during the ordering process.
Once your order is ready, we'll contact you to arrange a convenient delivery date. Whether your order is delivered by our own team or a trusted courier, we'll keep you informed every step of the way.
For deliveries made by Wellworking, we'll email your one-hour delivery window on the afternoon of the last working day before your delivery.
While we always aim to deliver on time, occasional delays outside our control may occur. If this happens, we'll let you know as soon as possible and keep you updated until your order arrives.
Chair Delivery
Our chairs are delivered by our own experienced delivery team and arrive fully assembled, so they're ready to use straight away.
We'll deliver your chair to the room of your choice and remove the packaging for recycling before we leave.
If you've selected our Green Glove Delivery service, we'll also collect one office chair from the same address for reuse or recycling.
Furniture Delivery
Our furniture delivery options vary depending on the products you've ordered.
Standard Delivery includes delivery to your entrance or ground floor location, depending on the size and type of furniture. Product pages will confirm whether assembly is included. Where applicable, we'll also remove the packaging for recycling before we leave.
White Glove Delivery includes delivery to your chosen room, full assembly, positioning of your furniture and removal of all packaging for recycling, leaving everything ready to use.
The delivery service for each product is shown on the product page before you place your order.
Small Parcel Delivery
Smaller items, such as accessories, are usually delivered by our trusted courier partner.
We'll contact you to confirm your delivery date and, where available, provide tracking information so you can follow your order.
If you need any help before or after delivery, our customer service team will be happy to assist.
Receiving Your Order
Please check your order on delivery, or as soon as reasonably possible afterwards, to make sure everything has arrived in good condition.
If you believe an item has been damaged in transit, is faulty or is missing, please let us know as soon as possible. If possible, please include photographs of any damage, as this will help us investigate and resolve the issue more quickly.
If there's a problem with your order, we'll work with you to put it right as quickly as possible.
RETURNS & WARRANTIES
If you need to return an item or require warranty support, we're here to help.
Whether you've changed your mind or need help with a faulty product, we're here to make the process as straightforward as possible.
Returns
If you've changed your mind, you can return your purchase within 14 days of receiving it.
Simply contact us to let us know you'd like to return your order and we'll arrange a convenient collection date with you.
You don't need to keep the original packaging, but we do ask that products are made available in a condition that allows them to be transported safely.
We offer free collection for eligible returns from mainland Great Britain.
Once we've received and inspected your return, we'll process your refund to your original payment method as soon as reasonably practicable.
To arrange a return, please email info@wellworking.co.uk.
Warranties
If you believe your product is faulty, damaged or has developed an issue, please contact us and we'll be happy to help.
Providing photographs and a brief description of the issue will often help us investigate and resolve the problem more quickly.
All products sold by Wellworking are covered by a warranty or guarantee, although the length and terms vary depending on the product and manufacturer.
Where a manufacturer's warranty applies, we'll work with you and the manufacturer to help arrange the most appropriate solution, whether that's replacement parts, an inspection, repair or replacement.
For warranty support, please email service@wellworking.co.uk.