FAQs
ABOUT US
Where are your offices?
West Acton (London) - Unit 7 Western Avenue Business Park, Mansfield Rd, London W3 0BZ
Galashiels (Scottish Borders) - Unit 3 Tweedside Park, Tweedbank, Borders, TD1 3TE
Pershore (Worcestershire) - 3-4 Goodwood Road, Keytec 7 Business Park, Pershore, WR10 2JL
Please note our offices are only open to view products by appointment.
Is Wellworking an Authorised MillerKnoll Dealer?
Yes, we are a MillerKnoll Authorised dealer and have been an authorised retailer for Herman Miller for over 20 years.
Do you repair chairs and office furniture?
Wellworking is an authorised Vitra service agent, please contact us regarding repair of original Vitra products.
For all other manufacturers, Wellworking only offer a repair service for products that are under warranty and purchased from Wellworking.
PRODUCTS
Do you sell new products?
Yes, our products are new products direct from the official manufacturer. The only exceptions to this are any products in our Re-Lived section which are refurbished products. We are an authorised dealer/wholesaler for all the brands we stock and only sell genuine, original products.
How do I know if this product is right for me?
We want all our customers to be completely happy with their purchase.Wellworking offer a high level of expertise and experience, contact us via our live chat, email or call us on 020 3110 0610 - we love talking about furniture! You are welcome to come and try out products at one of our offices by making an appointment here. We also offer a 14-day free return period so if you find what you have bought is not suitable, contact us and we will help you exchange it or offer a refund.
What is the difference between ‘commercial use’ and 'domestic use’?
There are laws regarding the labelling of furniture for commercial offices and home use as some materials cannot be used in a domestic setting.Many of our suppliers’ products comply with both sets of regulations, but some do not - these will be clearly shown on our website.
Are your products environmentally friendly?
We aim to offer environmentally friendly products throughout our supply chain. Many of the manufacturers we work with are industry leaders in green technology and offer outstanding green credentials. Most importantly, they make products that are designed to last. Do contact us if you have any questions or feedback regarding a specific product and we would be delighted to help.
YOUR PURCHASE
How do I place an order?
You can order online, over the phone or in person at our offices.
What is the warranty of my product?
Warranties vary according to the manufacturer (these are shown on the product pages) but all products, other than those on clearance, come with a minimum of a 1 Year Warranty.
Do you have a minimum order policy?
No, we have no minimum order policy so you only need to purchase one item if you want to.
Do you sell any VAT-exempt products?
No, all our products are subject to VAT as they are designed for general use or for use by disabled and able-bodied people alike. Such products are not eligible for relief.
How can I pay?
Wellworking can accept bank transfers and most major credit or debit cards (including American Express) online, in person or over the phone.
We also offer PayPal online, Apple Pay, GooglePay and Amazon Pay.
Can I get a VAT receipt?
We will provide a VAT receipt by email for all purchases after delivery.
Can I cancel my order?
You may cancel your order at any time up to delivery, but if you do change your mind please let us know as soon as possible. A link to the cancellation form will be provided with your order confirmation.
Do I have to assemble the order myself?
Most items do come fully assembled by our delivery team, but certain products may require assembly due to their bulky nature (i.e. desks).
For desking the onsite assembly is chargable, and the option of assembly will be on the product page.
If you are unsure please contact us for details.
How do I use my item?
We can provide support by phone or email. Virtual user training for our products is also available for an additional charge if required.
DELIVERY & RETURNS
Does the item come packaged?
Larger items such as chairs and desks are delivered without packaging by our own delivery team who ensure your product arrives in perfect condition.
This is so we can check your product before delivery and to reduce packaging and waste as part of our manufacturers' drive for better sustainability.
If you would prefer to have the packaging / box this can sometimes be supplied with the delivery on request, but please note due to the bulky size & weight of our products we are not able to deliver items into your home or office in the box.
Smaller items will be delivered boxed / packaged via DHL.
Is delivery free?
Yes, all UK mainland deliveries are free of charge and for most products, this includes assembly.
For desking the onsite assembly is chargable, and the option of assembly will be on the product page.
Smaller items are delivered by DHL, while items of furniture are delivered by the Wellworking delivery team.
Where do you deliver to?
We only offer deliveries throughout mainland UK as we use our own delivery team. We do not deliver or sell any items outside of mainland UK.If you do not live in the UK please contact the manufacturer directly for information on a local retailer. There are no additional charges for any areas in mainland UK.
Will it fit?
Please check that the space you have in mind for your product is suitable. Product specifications can be found on the product pages or contact us if you want to check dimensions.
Check that the access to the area that you want to put the furniture in is clear enough. This includes doors, tight corners and staircases, all of which can make installing the furniture difficult. If in doubt, contact us.
How are items delivered?
Smaller items (i.e. keyboards, mice, cushions etc.) are delivered by courier and you will be sent the tracking number. Larger items are delivered by the Wellworking delivery team.
How long do items take for delivery?
This varies according to the product ordered. For example our Fast Delivery items are available for delivery within 2-3 working days.
All other product delivery times are clearly indicated on each product in our online store.
Can I track my delivery?
We supply tracking numbers for small items sent by DHL couriers. Contact us for updates for all other orders as they are delivered by our own team.
What if my delivery has not arrived?
Please call us on 020 3110 0610 or contact us here if your item has not arrived at the time we have advised.
What if my product is damaged?
Please call us on 020 3110 0610 or contact us here if you have received a damaged item. If you are able to provide a picture of the damage it can assist us in resolving the issue quickly and conveniently for you and would be greatly appreciated.
What if I've received the wrong product?
Please call us on 020 3110 0610 or contact us here if you have received the incorrect item and we will arrange a replacement in a manner that is convenient for you.
What if the product isn't right for me?
Any product can be returned within 14 days of delivery for a full refund for any reason. Original packaging is not required.
How can I return my product?
Wellworking offer free collection for all items being returned within 14 days from UK mainland addresses. Your refund will be credited to your original payment method once the item has been returned.
Please email us at info@wellworking.co.uk to arrange a return.
FOR BUSINESS
Do you sell to other businesses?
Yes, we are happy to sell to other businesses and work with commercial clients.
Check out wellworking.com to see what we can offer business clients
Do you offer accounts?
We can arrange accounts, subject to checks. For more information please contact us.
Do you offer discounts?
We can offer discounts for bulk / contract purchases - for a quote please contact us.
Any discounted items will be on our Sale page.
Do you offer onsite assessments?
We offer a range of assessment services across the UK including virtual ones via video call to ensure you are working well.
Contact us with your requirements and one of our trained assessors will get in touch to discuss them with you.
